FAQs
Everything you need to know about shopping with Lunamam.
1. DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Not at all. You can shop with Lunamam and place your order as a guest.
Creating an account simply makes your shopping experience more convenient. With a Lunamam account, you can:
-
Enjoy a faster checkout experience
-
Easily view your order status and order history
-
Keep your shipping information saved for future purchases
-
Stay updated on new beauty launches, special offers, and promotions
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit and debit cards, including:
-
Visa
-
Mastercard
-
American Express
-
Discover
We also accept PayPal for a convenient and secure checkout experience.
3. IS MY PAYMENT INFORMATION SECURE?
Yes. Your security is important to us.
When you place an order with Lunamam, your payment information is protected using SSL encryption. Your payment details are securely transmitted to our payment processing partners for authorization.
For your protection, your complete credit card information is not stored on our servers.
You can shop with confidence knowing that we take reasonable measures to help protect your personal and payment information.
4. ARE THERE ANY CURRENCY EXCHANGE RATES?
All orders on Lunamam are processed in US Dollars (USD).
If your credit or debit card uses another currency, your card issuer or payment provider will automatically convert the purchase amount into your local currency using the exchange rate applicable when the transaction is processed.
Please note that the final converted amount may vary depending on your card issuer or payment provider.
5. HOW SHOULD I ENTER MY SHIPPING ADDRESS?
To help ensure your order is processed and delivered smoothly, please enter your shipping information using English letters and standard characters whenever possible.
Please double-check your:
-
Full name
-
Street address
-
City
-
State / Province
-
Postal code
-
Phone number
We recommend using your official residential or delivery address and carefully reviewing all information before completing your order.
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If you need to change your shipping address, please contact us as soon as possible after placing your order.
We will do our best to assist you before your order is processed or shipped. However, once an order has been processed or handed over to the shipping carrier, we may no longer be able to change the delivery address.
To avoid delivery issues, please carefully check your shipping information before completing your purchase.
7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY ORDER?
Shipping times vary depending on your destination and the shipping method selected at checkout.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, when tracking is available.
You can use the tracking number provided in your shipping email to follow your package's delivery progress.
Please note that delivery times may occasionally be affected by factors outside of our control, including customs processing, weather, carrier delays, or other unforeseen circumstances.
8. WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?
We’re sorry if something is missing from your package.
If you receive your order and notice that an item is missing, please contact our customer support team as soon as possible at:
To help us resolve the issue quickly, please include your order number and, if possible, photos of the package and the items you received.
Our team will review your request and work with you to find the best solution.
STILL HAVE QUESTIONS?
We’re always happy to help.
If you have any questions about our products, orders, shipping, or your shopping experience, please feel free to contact us.
Email: support@lunamam.com
Our customer care team will be happy to assist you.
Thank you for choosing Lunamam.
Beauty made simple. Care made personal.