At Lunamam, we carefully prepare every order to ensure your beauty essentials arrive safely and in excellent condition.

Processing Time

After your order is placed and payment is successfully received, our team will verify, prepare, quality-check, and carefully package your products.

Most orders are processed and handed over for shipment within 72 hours.

Please note that processing times may be slightly longer during promotions, holidays, or periods of high order volume.

Shipping Time

Shipping time refers to the estimated time required for your order to travel from our fulfillment center to your destination.

USA & Canada
Standard Secured Shipping & Insurance: 2–4 weeks

Australia & New Zealand
Standard Secured Shipping & Insurance: 2–4 weeks

UK & Europe
Standard Secured Shipping & Insurance: 2–4 weeks

Other Countries
Standard Secured Shipping & Insurance: 2–5 weeks

Estimated delivery times apply to items that are in stock and may vary depending on the destination, customs processing, carrier delays, weather, and other circumstances beyond our control.

Insured Shipping

Your order is protected with shipping insurance.

If your package is lost during transit or arrives damaged, we will arrange a replacement at no additional cost, provided that sufficient proof of loss or damage is provided.

For damaged packages, please contact our customer support team as soon as possible and provide photos or other relevant evidence so we can assist you promptly.

Priority Insured Shipping

Priority Insured Shipping gives your order priority processing within our daily fulfillment queue.

Please note that priority processing does not guarantee a specific delivery date. Depending on order volume, carrier conditions, and destination, the overall delivery time may be similar to Standard Shipping.

Your order will also remain covered by shipping insurance.

Multiple Items & Separate Shipments

To ensure your products are shipped as efficiently as possible, items in the same order may occasionally be shipped separately from different fulfillment locations.

If this happens, you may receive multiple packages at different times. Each package will have its own tracking information when available.

Tracking Your Order

Tracking information may take a few days to one week to become active or display the latest shipping updates.

Once your order has shipped, please allow some time for the tracking information to update.

You can track your package using a third-party tracking service such as:

17TRACK

Important Delivery Information

Please keep in mind that:

• Delivery times are estimates and are not guaranteed.

• Some destinations may require additional time for customs clearance or local delivery.

• During sales, holidays, or periods of high order volume, orders may take longer than usual to arrive.

• International orders may be subject to customs procedures or other delays depending on the destination country.

We truly appreciate your patience and understanding. Our team is committed to carefully preparing every order while maintaining the quality and care you expect from Lunamam.

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Order Changes & Cancellations

If you need to make a change to your order, please contact us at support@lunamam.com within 24 hours of placing your order.

We will do our best to accommodate your request before your order enters the fulfillment process.

Once an order has been shipped, we are unfortunately unable to make changes to the order.

To avoid delays or delivery issues, please carefully review your shipping address, product selection, quantity, and other order details before completing your purchase.

Thank you for choosing Lunamam. We appreciate your trust and look forward to bringing a little more care to your daily beauty routine. ♡