Privacy Policy
Last Updated: September 2, 2026
At Lunamam, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from www.lunamam.com (the “Site”).
By using our Site, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
When you visit our Site, we may automatically collect certain information about your device and browsing activity. This may include your web browser, IP address, time zone, device type, operating system, and certain cookies or similar technologies installed on your device.
As you browse the Site, we may also collect information about the pages or products you view, the websites or search terms that referred you to our Site, and how you interact with our Site.
We refer to this automatically collected information as “Device Information.”
Technologies We Use
We may collect Device Information using the following technologies:
Cookies
Cookies are small data files stored on your device that help us remember your preferences, understand how visitors use our Site, and improve your shopping experience. You can learn more about cookies and how to manage or disable them by visiting the appropriate cookie-management resources provided by your browser.
Log Files
Log files automatically record certain information about visitors to our Site, including IP address, browser type, Internet service provider, referring and exit pages, and date and time information.
Web Beacons, Tags, and Pixels
These electronic technologies may be used to help us understand how visitors browse and interact with our Site and to measure the effectiveness of our marketing and advertising activities.
Order Information
When you make or attempt to make a purchase through our Site, we may collect certain information necessary to process your order, including:
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment and transaction information
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Products purchased or viewed
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Order history
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Other information you voluntarily provide to us
We refer to this information as “Order Information.”
When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
2. How We Use Your Personal Information
We use the information we collect to provide, maintain, and improve our services and your shopping experience.
Order Information
We generally use Order Information to:
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Process and fulfill your orders
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Process payments and transactions
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Arrange shipping and delivery
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Send order confirmations and updates
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Provide customer service and support
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Communicate with you regarding your purchases
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Prevent and detect fraud or potentially unauthorized transactions
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Maintain appropriate business and transaction records
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Provide information about products, promotions, or services when permitted by applicable law and consistent with your preferences
Device Information
We use Device Information to:
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Help detect and prevent fraud and security risks
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Improve the functionality and performance of our Site
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Understand how customers browse and interact with our Site
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Analyze website traffic and customer behavior
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Improve our products, services, and online shopping experience
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Measure the effectiveness of our marketing and advertising campaigns
3. Sharing Your Personal Information
We may share your Personal Information with trusted third-party service providers when reasonably necessary to operate our business and provide our services.
For example, our online store is powered by Shopify, which provides the technology and infrastructure used to operate our online store and process transactions.
We may also use analytics and advertising services, such as Google Analytics and other marketing platforms, to help us understand website activity, measure advertising performance, and provide relevant marketing communications.
These third-party providers may process your information according to their own privacy policies and applicable laws.
We may also disclose your Personal Information when we believe disclosure is necessary to:
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Comply with applicable laws, regulations, or legal processes
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Respond to lawful requests from government authorities
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Protect our rights, property, or safety
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Detect, investigate, or prevent fraud or other unlawful activity
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Protect the security and integrity of our Site and services
We do not sell your personal information in exchange for money.
4. Analytics and Advertising
We may use analytics and advertising technologies to understand how visitors interact with our Site and to measure the effectiveness of our marketing campaigns.
Depending on your location and applicable laws, these technologies may allow us or our advertising partners to show you advertisements that may be relevant to your interests.
You may be able to manage or limit certain personalized advertising through your browser settings, device settings, cookie preferences, or the privacy controls provided by the relevant advertising platform.
Where required by applicable law, we will provide appropriate choices regarding cookies, analytics, and personalized advertising.
5. Cookies and Similar Technologies
Cookies help us provide a smoother and more personalized shopping experience. They may be used to remember items in your shopping cart, maintain your preferences, understand website traffic, and improve Site functionality.
You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site and your ability to use some features, including shopping and checkout.
6. Do Not Track
Some web browsers may provide a “Do Not Track” signal.
Because there is currently no universally accepted standard for responding to such signals, our Site may not respond to Do Not Track signals unless required by applicable law.
7. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your Personal Information.
These rights may include the ability to:
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Request access to the Personal Information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your Personal Information
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Request restriction of certain processing
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Object to certain uses of your Personal Information
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Request a copy of certain Personal Information
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
To exercise any applicable privacy rights, please contact us using the information provided in the Contact Us section below.
We may need to verify your identity before processing certain requests. Your rights may vary depending on your location and applicable privacy laws.
8. European Economic Area and United Kingdom Residents
If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under applicable data protection laws, including the right to access, correct, delete, restrict, or object to certain processing of your Personal Information.
Where applicable, we may process your Personal Information because it is necessary to fulfill a contract with you, comply with a legal obligation, pursue legitimate business interests, or because you have provided consent.
If you believe your privacy rights have been violated, you may also have the right to lodge a complaint with the data protection authority in your country or region.
Your Personal Information may be processed or transferred outside the EEA or United Kingdom, including to countries such as the United States and Canada. Where required, we will take appropriate measures to protect your Personal Information during such transfers.
9. Data Retention
We retain your Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, preventing fraud, resolving disputes, and complying with legal obligations.
If you request deletion of your Personal Information, we will process your request in accordance with applicable law and our legal and business recordkeeping requirements.
10. Data Security
We take reasonable administrative, technical, and organizational measures to help protect your Personal Information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
11. Third-Party Websites and Services
Our Site may contain links to third-party websites, services, or platforms.
These third-party websites operate independently from Lunamam and may have their own privacy policies and terms of use. We encourage you to review the privacy policies of any third-party services you choose to use.
Lunamam is not responsible for the privacy practices or content of third-party websites.
12. Children's Privacy
Our Site is not intended for individuals under the age of 18.
We do not knowingly collect Personal Information from individuals under 18. If you believe that a minor has provided us with Personal Information, please contact us so that we can take appropriate steps to address the situation.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal and regulatory requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your Personal Information.
14. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your Personal Information, please contact us:
Lunamam
Email: support@lunamam.com
We will do our best to respond to your inquiry within a reasonable period of time.