Terms of service
Last Updated: September 2, 2026
At Lunamam, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.lunamam.com (the “Site”).
By using our Site, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
When you visit Lunamam, we may automatically collect certain information about your device and browsing activity.
This may include:
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Your web browser type and version
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IP address
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Time zone
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Device type and operating system
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Cookies and similar technologies
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Pages and products you view
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Websites or search terms that referred you to our Site
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Information about how you browse and interact with our Site
We refer to this automatically collected information as “Device Information.”
Cookies
We use cookies and similar technologies to help our Site function properly, remember your preferences, understand how visitors use our Site, and improve your shopping experience.
Cookies are small data files stored on your device that may contain an anonymous unique identifier.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.
For more information about cookies, you may visit:
Log Files
Like many online stores, we use log files to record certain information about visits to our Site. This may include IP addresses, browser type, Internet service provider, referring and exit pages, and date and time information.
Pixels, Tags & Web Beacons
We may use pixels, tags, web beacons, and similar technologies to understand how visitors interact with our Site and marketing communications, measure advertising performance, and improve our services.
Order Information
When you place or attempt to place an order through Lunamam, we collect information necessary to process and fulfill your purchase.
This may include:
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
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Order details and purchase history
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Payment-related information
Payment information is processed through our payment providers and payment-processing partners. We do not need to store your complete payment card details on our own systems in order to process your order.
We refer to this information as “Order Information.”
When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use your Personal Information to provide a smooth, secure, and reliable shopping experience.
To Process and Fulfill Orders
We may use your information to:
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Process and confirm your orders
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Process payments
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Prepare and ship your products
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Provide order confirmations and shipping updates
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Respond to questions regarding your order
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Provide customer support
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Process returns, refunds, or exchanges when applicable
To Improve Our Services
We may use information about how customers interact with our Site to:
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Improve our website and shopping experience
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Understand customer preferences and shopping behavior
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Analyze website traffic and performance
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Develop and improve our products and services
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Monitor and improve the effectiveness of our marketing campaigns
To Communicate With You
We may use your contact information to communicate with you about:
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Your orders
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Shipping and delivery
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Customer service requests
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Important account or Site updates
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Promotional offers and new products, where permitted and where you have provided the appropriate consent or preference
To Protect Our Customers & Business
We may use certain information to detect, investigate, and prevent fraudulent transactions, unauthorized activity, security threats, and other potentially harmful activity.
Sharing Your Personal Information
We may share Personal Information with trusted third-party service providers when necessary to operate our business and provide our services.
For example, our online store is powered by Shopify, which provides the ecommerce infrastructure used to process and manage orders.
We may also work with service providers that assist us with:
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Payment processing
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Order fulfillment and shipping
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Website hosting and technology
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Customer support
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Analytics
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Marketing and advertising
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Fraud prevention and security
These service providers receive only the information reasonably necessary to perform their services.
Analytics
We may use analytics services such as Google Analytics to better understand how visitors interact with our Site, measure website performance, and improve our customer experience.
You may also manage certain Google advertising and analytics preferences through Google's available privacy tools.
Legal Requirements
We may disclose your Personal Information when we believe disclosure is reasonably necessary to:
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Comply with applicable laws and regulations
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Respond to lawful requests from government authorities
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Respond to legal proceedings or other valid legal requests
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Detect or prevent fraud, abuse, or security threats
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Protect the rights, property, and safety of Lunamam, our customers, or others
Advertising & Marketing
Lunamam may use advertising and marketing technologies to provide you with information about products, promotions, or services that may be relevant to your interests.
Depending on your location and applicable laws, these technologies may include cookies, pixels, tags, and similar tracking technologies provided by advertising and analytics partners.
These technologies may help us understand how visitors interact with our Site and measure the effectiveness of our advertising campaigns.
You may be able to manage personalized advertising preferences through the privacy or advertising settings provided by the relevant platforms and through your browser or device settings.
You can also learn more about managing online advertising preferences through:
Do Not Track
Some web browsers offer a “Do Not Track” feature that allows you to request that websites do not track your online activity.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our Site may not respond to such signals in a consistent manner.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your Personal Information.
These rights may include the right to:
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Request access to the Personal Information we hold about you
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Request correction of inaccurate information
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Request deletion of certain Personal Information
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Request information about how your Personal Information is collected and used
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Object to or restrict certain processing activities
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Withdraw consent where processing is based on consent
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Request a copy of certain Personal Information, where applicable
If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction that provides additional privacy rights, additional rights may apply to you.
To exercise an applicable privacy right, please contact us using the information provided in the Contact Us section below.
We may need to verify your identity before completing certain requests in order to protect your information.
International Data Transfers
Because Lunamam works with service providers and partners located in different countries, your Personal Information may be processed or transferred outside the country where you live.
For example, information may be processed in the United States, Canada, or other countries where our service providers operate.
Where required by applicable law, we will take appropriate measures to help protect your Personal Information when it is transferred internationally.
Data Retention
We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
If you request deletion of your Personal Information, we will review your request and delete or anonymize information where required or permitted by applicable law.
Certain information may need to be retained when we are legally required or otherwise permitted to do so.
Data Security
We take reasonable administrative, technical, and organizational measures to help protect your Personal Information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Children's Privacy
Lunamam is intended for a general audience and is not directed toward individuals under the age of 18.
We do not knowingly collect Personal Information from individuals under 18. If you believe that a minor has provided us with Personal Information, please contact us so that we can take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal and regulatory requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request or complaint, please contact us:
Lunamam
Email: support@lunamam.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.