Return & Refund Policy
Last Updated: September 2, 2026
At Lunamam, we want you to feel confident and comfortable with every purchase. If your order isn't right for you, we're here to help.
1. 30-Day Returns
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, items should be:
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Unused and in their original condition
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In the original packaging, where applicable
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Accompanied by your order number or proof of purchase
Once your return is received and approved, we will issue a refund for the eligible returned item(s).
Please note: Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated in a specific promotion.
For hygiene and safety reasons, certain beauty, skincare, or personal-care products may not be eligible for return if they have been opened or used. Please contact our customer care team before returning any product if you are unsure whether your item qualifies.
2. How to Start a Return
To request a return, please contact our customer care team at:
Please include:
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Your order number
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The name of the product you would like to return
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The reason for your return
After receiving your request, our team will review the details and provide you with the next steps, including return instructions when applicable.
Please do not send your return to the sender address shown on your package without first contacting us.
3. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.
4. Damaged or Defective Items
We carefully package our products, but occasionally an item may arrive damaged.
If you receive a damaged, defective, or incorrect product, please contact us within 14 days of delivery.
Please email:
with the subject line:
DAMAGED ORDER
Please include:
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Your order number
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A clear photo of the damaged or defective product
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Photos of the packaging, if applicable
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A brief description of the issue
Our customer care team will review your request and work with you to find an appropriate solution.
5. Missing Items
If your package arrives and an item is missing from your order, please contact us as soon as possible.
Email:
with the subject line:
MISSING ITEM
Please include your order number and the name of the missing product.
We will review your order details and help you resolve the issue as quickly as possible.
6. Incorrect or Wrong Item Received
If you receive an item that is different from what you ordered, please contact us within 14 days of delivery.
Please provide:
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Your order number
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A photo of the item you received
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A photo of the shipping label, if available
Our team will review the information and provide you with the appropriate next steps.
7. Exchanges
If you would like to exchange an item, please contact us at support@lunamam.com before sending anything back.
Because certain beauty and skincare products are personal-care items, exchanges may not be available for opened or used products.
Where an exchange is not possible, our customer care team can help you with the available return and refund options.
8. Promotional Periods
Return and refund terms may vary during special promotional events, seasonal sales, Black Friday, Cyber Monday, or other limited-time offers.
If special return conditions apply to a promotion, the applicable terms will be clearly communicated during the promotion and will apply to eligible orders placed during that period, subject to applicable law.
9. Purchases from Authorized Retailers
If you purchased a Lunamam product through an authorized third-party retailer or another store, please contact the retailer directly regarding returns, refunds, or exchanges.
Their return policy may differ from the Lunamam online store policy.
10. Final Sale Items
Items specifically identified as Final Sale or otherwise stated as non-returnable at the time of purchase may not be eligible for return or refund, except where required by applicable law.
11. Contact Us
We're always here to help make your Lunamam shopping experience as easy and enjoyable as possible.
For return, refund, or order-related questions, please contact:
Lunamam Customer Care
Email: support@lunamam.com
Please include your order number in your email so that our team can assist you as quickly as possible.
Thank you for choosing Lunamam. We truly appreciate your trust and support. 🤍